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Step One - Getting Started

• Logging In
  • Creating and Changing Your PIN
  • Overview of Prompts
• Places to Find Help
• Set-up Checklist

Step Two - The Basics

• Directing Calls (Find-Me-Follow-Me)
  • Basic Extensions
• Open Extensions
• Managing Voicemail
  • How to Play a Message
  • How to Give a Copy of a Message to an Associate
  • Forwarding Voicemail to Email Addresses
  • Messaging Between Mobile Manager Users
  • Navigating Through the Played and Unplayed Queues
  • Group Messaging
    • How to Send a Broadcast Message
    • How to Reply to a Broadcast Message
    • How to Create Your Own Group
• Placing Outbound Calls
  • Speed Dial
  • How to Reach an Associate Without Knowing His/Her Number
• Managing Faxes
• Setting Up Notification

Step Three - Expanding Your Options

• Advanced Extensions & Screening
• Announcements (Greetings)
• Call Manager
• Setting Up A Weekly Schedule
• Always-On Conference Calling
• Reserved Conference Calling
• On-The-Fly Conferencing
• Remote Call Transfer
• Call Connection

Step Four - Mastering Your Service

• Cutting Your Cell Phone Bill
• Billing Info/Call History
• Setting Up a Transaction File
  • How to Save Voice Messages to Hard Drive
• Securing Feedback from Showings
• Receiving Voicemail in Just One Place
• Gaining Control