Step Two — The Basics

Open Extensions

Open Extensions (extensions 40 and 50) are designed so you can enter a temporary "forward to" number on-the-fly, such as the phone number of a flex office, hotel or meeting room, or whoever covers for you while on vacation. OneCall recommends extension 50 when one agent covers for another while on vacation.

IMPORTANT: The "forward to" number you program into these types of extensions will automatically be erased as soon as you activate another extension.

Making Your Open Extension Active

Each time you select an Open Extension as your Active Extension, you will be prompted to enter a temporary "forward to" number.

1. From the Main Directory, touch (2) to direct your calls.
2. Enter the Open Extension number. (Either 40 or 50).
3. Enter the temporary "forward to" number. For example, the desk phone number.
4. Touch (*) (or hang up) to keep the extension you selected active until you activate another extension.

Note: You can also set a timer by touching in the hours and minutes that you want this extension to remain active. For example, for 1 hour and 30 minutes, touch 130. If you set the timer, you will be prompted to touch the 2-digit extension that indicates where you would like calls forwarded after the timer runs out.

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