Step Four Mastering Your Service
Receiving Voicemail Messages in Just One Place
Want to insure that you receive all your voicemail messages in just one place? All you have to do is manage the number of rings before a call is transferred to voicemail.
Call your cell phone directly and listen for the number of rings your caller would hear before the call is transferred to cell phone voicemail. For example, let's say that number is six rings.
Next, forward your Mobile Manager to ring your cell phone when a caller touches 0. (This is extension 31). Program the number of rings your caller will hear to at least 1 fewer than it takes to go to your cell phone voicemail. In this case your Mobile Manager will ring your cell phone five times; then if you do not answer, the caller will be transferred to Mobile Manager voicemail. Mobile Manager does not allow your cell phone to ring enough times to get to cell phone voicemail.
Programming the Number of Rings
- From the Call Manager, click Modify Extension.
- Click the "Modify" button associated with the extension you wish to modify (31 for this example).
- Set the desired number of rings on the pull-down menu.
- Click the "Save" button.
Repeat for all extensions used.
NOTE: The appropriate number of rings is generally 4-5; however, if you tend to carry your cell phone in a purse, briefcase or other such bag, then OneCall recommends allowing 5-6 rings. The latter is strictly to allow more time for cell phones to be retrieved from bags.
While some cell phones allow you to manage the number of rings before transferring to cell phone voicemail, you can always manage the number by calling the customer service department of your cell phone provider.
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